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| Solutions for Utilities |
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Utility companies play a crucial role in public services. Owing to their large customer base and everyday consumption of their services, utility companies are on a constant state of flux – communicating with customers, activating new connections/service, etc. Managing revenue streams from multiple geographies while still activating new connections/services creates crisis situations where operations take the hit, eventually creating chaos across their billing systems.
Intense’s solutions for Utility companies streamline business processes across customer-facing ecosystems and helps end-users serve customers proactively without losing focus on their objectives. Our solutions help companies save huge costs on their operational overheads by way of cutting costs related to printing and storage of customer-centric documents.
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UniServe
UniServe enables utility companies to manage the critical customer communications function. The solution helps end-users to generate bills intelligently and saves costs on paper and storage. UniServe enables managers to leverage the bill’s real estate by way of crafting marketing messages.
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Flexible and personalized bill formatting and messaging for consumers across geographies
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Enable multi-lingual bill through multiple communication channel
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Cut down exorbitant expenditure on printing, storage, distribution and manual labor
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End-to-end solution to manage and evolve customer communications
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Stronger regulatory compliance without compromising on marketing objectives |
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UniDoc
UniDoc digitizes all paper-based forms, contracts and documents without manual intervention and extracts data for storage and retrieval. The solution helps main data confidentiality and alerts users in the event of document expiry/notification.
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Digital capture of application forms from customers
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Create workflows across departments to catalyze approval for service connection/activation
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Digitized customer documents for verification and validation
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Centralized digital repository to hold customer documents for faster retrieval and turnaround
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UniQuest
Seize information that gets generated across the enterprise. UniQuest enables integration of information with various business parameters so as to enable intelligence decisions.
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One-touch reporting tool for several departments and stakeholders
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Insights into service usage and consumption patterns
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Context-specific information push and pull
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Intelligent GUI-based tools and analytics |
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| For more information or to be contacted by our business representative, |
click here |
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