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UniServe for Telecom
UniServe is an end-to-end customer communications management solution for telecom enterprises. The solution is a comprehensive suite that enables telecoms to derive high ROI on their customer-facing technologies by way of creating highly-personalized and interactive communications through multiple touch points. UniServe enables marketing professionals the freedom to craft strategies aimed at building strong customer relationships and sustainable competitive advantage.

Built on a robust SOA framework, UniServe offers compelling business value through process-unification, intuitive analytics and intelligent administration of customer communications. The solution automates the entire gamut of customer communications – from creating and formatting bills through to distribution and delivery.



Key features of UniServe:
Intelligent Data Manager: Extracts data from a wide array of repositories and data formats. Makes data ready in the desired format – XML, CSV, Formatted ASCII files, etc.
Communications Manager: Enables design functionality with its powerful GUI-driven engine. Allows complex business rules to be configured dynamically on profiles, transactions or events.
Output Manager: Automates distribution of processed documents across the media channels –e-mail, white mail, Fax, SMS, etc. Enables integration with CRM applications for quick data search and retrieval.
Self-care: A hosted service that allows customers to log in and check transactions online. Enables access to service usage data and analysis of the same for different timelines.
 
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