uniserve^TM is an end-to-end customer communications management solution for telecom enterprises. The solution is a comprehensive suite that enables telecoms to derive high ROI on their customer-facing technologies by way of creating highly-personalized and interactive communications through multiple touch points. uniserve^TM enables marketing professionals the freedom to craft strategies aimed at building strong customer relationships and sustainable competitive advantage.

Built on a robust SOA framework, uniserve^TM offers compelling business value through process-unification, intuitive analytics and intelligent administration of customer communications. The solution automates the entire gamut of customer communications – from creating and formatting bills through to distribution and delivery.

Key features of uniserve^TM:

Intelligent Data Manager: Extracts data from a wide array of repositories and data formats. Makes data ready in the desired format – XML, CSV, Formatted ASCII files, etc.

Communications Manager: Enables design functionality with its powerful GUI-driven engine. Allows complex business rules to be configured dynamically on profiles, transactions or events.

Output Manager: Automates distribution of processed documents across the media channels –e-mail, white mail, Fax, SMS, etc. Enables integration with CRM applications for quick data search and retrieval.

Self-care for Web: A hosted service allows customers to log in and check transactions online, and also enables them to perform analytics on service consumption/usage pattern. Seamlessly integrates into electronic bill presentment and payment (EBPP) applications