We selected iECM (unidocTM) for its integrated approach in delivering a single solution for workflow, eForms, document management and reporting. We are happy to share that the product is performing to our stated and expected business objectives.
Sheila Paul
Head – IT, LOOP Mobile
Intense’s unidocTM is an intelligent document management solution that enables telecom companies to streamline and automate the entire document lifecycle. unidocTM ushers in an enterprise-wide access to business-critical documents and contracts and helps generate, capture, control and store enterprise content. The solution allows enterprises to effectively manage contractual and customer relationships.
The solution frees-up time and material resources by overcoming the challenges of traditional document management practices. Telecoms can significantly boost their ARPUs by improving on service activation, reducing on infrastructure and storage costs associated with manual processing.
Key features of unidocTM:
- unidocTM ’s document management system captures physical forms from diverse channels, digitizes and stores them for enterprise-wide access and faster retrieval. Operations managers can gain from the enhanced visibility and control of all documents.
- The solution's eForms module automatically transforms physical data into digital information and makes it available for analysis and approval.
- The workflow feature enables managers to create workflows and set up new business processes based on roles and rights of individual users. This enables faster document travel across business processes and improved service activation or query resolution.
- unidocTM supports multiple file formats for storage, retrieval and reporting enabling faster document processing and validation.
- Enables transparent business processes and fixes accountability on individual stakeholders to pave way for real-time performance appraisal and future enhancements.