We selected iECM (unidocTM) for its integrated approach in delivering a single solution for workflow, eForms, document management and reporting. We are happy to share that the product is performing to our stated and expected business objectives.
Sheila Paul
Head – IT, LOOP Mobile
Intense’s document management solution, unidocTM, enables banks and financial institutions the tools and power necessary to store, retrieve, manage, distribute, and print any type of document. unidocTM automates the entire document lifecycle and helps reduce cost overheads related to storage and paper.
The solution digitizes document content across all instruments (application forms, cheques etc) and helps banks serve customers faster and better. unidocTM offers the banking and financial services industry across their business operations:
- Improved customer service through immediate retrieval of relevant documents to resolve customer queries during the first telephone call.
- Improved staff productivity with customer information being available within seconds to address any query more efficiently – reduced need to search for files or call back customers.
- Easy access to information translates into improved customer service and greater control over workload
- Direct cost savings from expenditure on storage, manpower, paper etc.