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| Track distribution and publishing |
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Enterprise content exists in myriad forms and formats with different lifecycles. This is due to multiple channels through which customer requests/queries are solicited. While contractors and sales channels use physical forms to capture requests, online channels use electronic versions of forms and documents. These documents travel across the length and breadth of an enterprise before the request/query gets approved/resolved.
In a business process that sees increasing loads of incoming requests, the exact location and status of the document becomes uncertain. As a result CRM personnel face dissatisfied customers due to the lack of status updates. Our solution on service activation simplifies customer acquisition processes by automating the entire business process and ensures the document is tracked and is on-course of resolution. The solution seamlessly integrates into an enterprise’s existing infrastructure and enables full visibility into how content is being used, published and distributed.
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Captures data and enables users to complete tasks efficiently
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Monitor status at a glance with views into all processes
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Reports on operations enable managers to fine-tune and optimize resources
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| For more information or to be contacted by our business representative, |
click here |
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| Testimonials |
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| .....Intense Technologies Limited have implemented their commercial, off-the-shelf product, intelligent enterprise customer communications management for Bill Formatting, Conditional Messaging, Multilingual Templates, Reports and Data Analytics on the Web. This implementation was towards supporting part of billing operations of Tata Teleservices Limited. This application is in commercial use right since December, 2004..... |
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| A Srinivasan |
| Program Director, TTSL Engagement - Tata Consultancy Services. |
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