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Solutions for Telecom Industry
For both wireless and fixed line telecom operators, Intense brings a suite of products designed to achieve higher ARPUs, lower customer churn and a compelling ROI. Our products help telecom companies run effective marketing campaigns, exploit organizational knowledge, build stronger brand associations, and create a sustainable competitive advantage.

 
     
UniServe

Our end-to-end solution for customer communications management for telecom enterprises streamlines transaction-intensive business processes and promises a compelling ROI.

Multiple applications handling customer communications Multiple applications handling customer communications

Maintaining consistency across all communication channels Maintaining consistency across all communication channels

Crafting customer-centric marketing strategies for up-sell and cross-sell opportunities Crafting customer-centric marketing strategies for up-sell and cross-sell opportunities

High printing and storage costs due to high bill volumes and multiple communication channels High printing and storage costs due to high bill volumes and multiple communication channels

Flexible bill formatting and output management for personalized communication Flexible bill formatting and output management for personalized communication

Stronger regulatory compliance Stronger regulatory compliance



UniDoc

Intense’s document management solution eliminates operational bottlenecks by streamlining organizational content and mitigates risks arising out of service activation and contract expiry.

Automate labor-intensive processes Automate labor-intensive processes

Digitize business-critical and customer-centric documents and improve turnaround times Digitize business-critical and customer-centric documents and improve turnaround times

Shorten approval cycles and enhanced service activation Shorten approval cycles and enhanced service activation

Centralized repositories for faster and enterprise-wide access to documents Centralized repositories for faster and enterprise-wide access to documents

Stronger compliance with regulatory norms Stronger compliance with regulatory norms

Seamlessly integrate multiple stakeholders across internal and external business ecosystems Seamlessly integrate multiple stakeholders across internal and external business ecosystems



UniQuest

Our solution on information management helps Telecoms with rich insights into service usage and consumption patterns. UniQuest’s GUI-based environment seizes data from myriad repositories and crunches them for ready decision making.

Astronomical growth of subscriber and consumption data Astronomical growth of subscriber and consumption data

Complexity in processing data into ready information Complexity in processing data into ready information

Clustering data for insightful and informed decision making Clustering data for insightful and informed decision making



Governance, Risk and Compliance

Our solution on governance, risk and compliance helps telecoms to monitor and prevent revenue loss caused by faulty billing systems and fraud. The solution institutionalizes a robust revenue assurance process and helps mitigate regulatory and audit risks.

Mitigate risks from inaccurate bills Mitigate risks from inaccurate bills

Pin-points revenue leakage points Pin-points revenue leakage points

Achieve strong regulatory compliance Achieve strong regulatory compliance

Avoid audit pitfalls and risks Avoid audit pitfalls and risks

Eliminate customer dissatisfaction and ensure loyalty Eliminate customer dissatisfaction and ensure loyalty
     
 
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