- Unified Customer Communications Management for Telecoms
- Document management for process and enterprise agility
- A comprehensive
web-based Legal Document Management Solution - Transforming Data into Information and Superior Business Decisions
- Enable rapid service activation with integrated workflow processes
- Achieving billing accuracy and automated auditing
For both wireless and fixed line telecom operators, Intense brings a suite of products designed to achieve higher ARPUs, lower customer churn and a compelling ROI. Our products help telecom companies run effective marketing campaigns, exploit organizational knowledge, build stronger brand associations, and create a sustainable competitive advantage.
Our end-to-end solution for customer communications management for telecom enterprises streamlines transaction-intensive business processes and promises a compelling ROI.
- Multiple applications handling customer communications
- Maintaining consistency across all communication channels
- Crafting customer-centric marketing strategies for up-sell and cross-sell opportunities
- High printing and storage costs due to high bill volumes and multiple communication channels
- Flexible bill formatting and output management for personalized communication
- Stronger regulatory compliance
Intense’s document management solution eliminates operational bottlenecks by streamlining organizational content and mitigates risks arising out of service activation and contract expiry.
- Automate labor-intensive processes
- Digitize business-critical and customer-centric documents and improve turnaround times
- Shorten approval cycles and enhanced service activation
- Centralized repositories for faster and enterprise-wide access to documents
- Stronger compliance with regulatory norms
- Seamlessly integrate multiple stakeholders across internal and external business ecosystems
Our solution on information management helps Telecoms with rich insights into service usage and consumption patterns. uniquestTM’s GUI-based environment seizes data from myriad repositories and crunches them for ready decision making.
- Astronomical growth of subscriber and consumption data
- Complexity in processing data into ready information
- Clustering data for insightful and informed decision making
Governance, Risk and Compliance
Our solution on governance, risk and compliance helps telecoms to monitor and prevent revenue loss caused by faulty billing systems and fraud. The solution institutionalizes a robust revenue assurance process and helps mitigate regulatory and audit risks.
- Mitigate risks from inaccurate bills
- Pin-points revenue leakage points
- Achieve strong regulatory compliance
- Avoid audit pitfalls and risks
- Eliminate customer dissatisfaction and ensure loyalty