.....Intense Technologies Limited have implemented their commercial, off-the-shelf product, intelligent enterprise customer communications management for Bill Formatting, Conditional Messaging, Multilingual Templates, Reports and Data Analytics on the Web. This implementation was towards supporting part of billing operations of Tata Teleservices Limited. This application is in commercial use right since December, 2004.....
A Srinivasan
Program Director, TTSL Engagement - Tata Consultancy Services.
Intense’s flagship solution for customer communications is an SOA-driven, highly scalable and comprehensive solution for enterprises with large a large customer base across Telecom, Banking and Financial Services and Utilities verticals. Our expertise in customer communications management domain encompasses end-to-end enterprise reporting, document automation and marketing solutions that deliver substantial ROI and a strategic competitive advantage.
The solution has a compelling value proposition and can usher in a strong customer communications function by automating business processes and enhancing customer service speeds. The solution delivers tangible benefits by way of automating transaction-intensive processes, compressed turnaround times; and transforms communications function into a strategic competitive advantage.
The solution is a preferred and trusted solution for high volume, GUI driven design, multi-modal delivery, customer-specific personalization, enrichment and consolidation of customer documents like bills, statements, invoices, premium receipts, etc. The solution establishes process-unification and intelligent administration of customer communications.
- Substantially reduce the processing load arising out of large volumes of data
- Powerful GUI-driven template design functionality for designing complex templates with ease
- Streamlining of customer communications process by aligning with existing applications
- Consolidated and bundled communications on various services availed by customers