.....Intense Technologies Limited have implemented their commercial, off-the-shelf product, intelligent enterprise customer communications management for Bill Formatting, Conditional Messaging, Multilingual Templates, Reports and Data Analytics on the Web. This implementation was towards supporting part of billing operations of Tata Teleservices Limited. This application is in commercial use right since December, 2004.....
A Srinivasan
Program Director, TTSL Engagement - Tata Consultancy Services.
When it comes to business processes, ROI can be measured when review and approval processes are automated. However, factors like turnaround times, time-to-market and service level agreements directly contribute to ROI of enterprises. To ensure customer requests and queries are met and resolved properly, enterprises need to have a response system that can automatically integrate customer-facing content with business process stakeholders.
Our solutions for Business Process Automation help enterprises establish robust business processes across the business-critical functions. The rich features of our solutions enable business users to intelligently respond to customer queries, thereby delivering a rich customer experience.
- Dramatically reduce turnaround time taken for processing customer queries/requests
- Efficiently manage contracts and reduce cost per transaction
- Instant access to data on service/product quality to make proactive decisions
- Deliver customer delight by way of transparency and greater process visibility
- Document Management
- Information Management
- Business Process Automation