.....Intense Technologies Limited have implemented their commercial, off-the-shelf product, intelligent enterprise customer communications management for Bill Formatting, Conditional Messaging, Multilingual Templates, Reports and Data Analytics on the Web. This implementation was towards supporting part of billing operations of Tata Teleservices Limited. This application is in commercial use right since December, 2004.....
A Srinivasan
Program Director, TTSL Engagement - Tata Consultancy Services.
Multiple applications for customer communications result in redundant costs due to storage inventory, excessive manpower and disparate technologies. Intense's customer communication management solution integrates different business processes and automates the generation of customer-facing documents by eliminating the silos across the business process. The solution helps unify business processs, eliminate cost-islands, bottlenecks and inefficiencies by enabling rapid, end-to-end, multi-modal customer communications function.
Implementing an end-to-end customer communications management solution saves costs arising out of mandatory business processes, improves operational efficiencies and employee productivity and helps tap revenue opportunities dynamically. Enterprises can instantaneously transform their cost centers into revenue-enhancing business units.
- Reduced costs by eliminating the need for multiple applications
- On-demand generation of customer documents saves storage costs
- Optimized paper real estate management reduces printing and stationery costs
- Reduced distribution costs through electronic sorting, automated multi-channel delivery etc