.....Intense Technologies Limited have implemented their commercial, off-the-shelf product, intelligent enterprise customer communications management for Bill Formatting, Conditional Messaging, Multilingual Templates, Reports and Data Analytics on the Web. This implementation was towards supporting part of billing operations of Tata Teleservices Limited. This application is in commercial use right since December, 2004.....
A Srinivasan
Program Director, TTSL Engagement - Tata Consultancy Services.
Our customer communications solution for enterprises in telecom, banking, insurance and utilities industries offers competitive advantages by way of service differentiation and efficient document output management. The solution features end-to-end capabilities from extracting crucial revenue data and through to creating rich customer-facing documents, while seamlessly integrating with enterprise reporting, self-care for web and EBPP applications. Enterprises can reduce dependency on multiple applications, improve ROI from transaction-intensive business processes, and also transform their costs centers into revenue drivers.
The solution’s high-performance rule-based, SOA-driven framework enables enterprises to create world-class customer document design and ensures improved customer experience.
The solution has been architected to help large enterprises in the following areas:
Myriad customer touch points mean multiple opportunities for revenue realization. An integrated approach to customer communications means reduced expenditure on individual technologies and storage inventory.
- End-to-end customer communications solution improves ROI
- Faster revenue realization due to multi-modal delivery of bills/statements/invoices etc
- Save expenditure on technology inventory and manual processes
Streamlined business processes
Establish process-unification and derive more from customer communication function. Business users can now extract data from a wide range of repositories and work seamlessly without manual intervention.
- Eliminate bottlenecks and dependency on resource availability
- Substantially reduce the exorbitant costs on storage and manpower resources
- Optimize business processes and measure productivity
Evolve a competitive alternative with uniserveTM
Usher in the benefits and the goodness of green IT across the customer communications functions. uniserveTM helps enterprises maximize on carbon credits while minimizing consumption of paper, power and printing costs.
- Improve operational efficiencies with minimal carbon footprint
- Proactively drive green initiatives and achieve sustainability goals
- Promote and proliferate electronic versions via web and self-care
Personalized and targeted communication
Enterprises can discover new revenue streams from statements, bills, invoices, receipts and other customer facing documents.
- Highly personalized, tactile tools to drive relationship-based communication
- Unleash the power of customer profiling
- Communicate and cross-sell special offers, loyalty rewards, personalized greetings, etc
Large customer bases in consumer markets are vulnerable to service switch over time. A proactive customer communication function becomes critical.
- Keeping customers close to brands through rich experiences
- Communicate beyond just bills, statements or invoices
- Develop customer intimacy platforms