.....Intense Technologies Limited have implemented their commercial, off-the-shelf product, intelligent enterprise customer communications management for Bill Formatting, Conditional Messaging, Multilingual Templates, Reports and Data Analytics on the Web. This implementation was towards supporting part of billing operations of Tata Teleservices Limited. This application is in commercial use right since December, 2004.....
A Srinivasan
Program Director, TTSL Engagement - Tata Consultancy Services.
Our solutions for enterprises help automate their business processes thus enabling enhanced service delivery and faster response to internal and external stakeholders. By ushering in process automation, our solutions liberate knowledge workers from monotony while substantially increasing productivity levels.
Our solutions for process automation are built on integrating workflows with content that gets generated inside and outside the enterprise. Business users and content managers can easily define and apply processes providing stakeholders with the ability to interact cohesively with people, systems and content.
Customer requests and queries are automatically routed to the right business process stakeholder ensuring reduced turnaround time and improved customer service processes.
- Measure performance of processes and optimize on resources
- Achieve stringent SLAs with improved productivity and optimal efforts
- Increased budgetary control on process and resource expenditures
Intuitive GUI environment rapidly helps define rules and alerts stakeholders on the items in their task folders.
- Enable managers to dynamically initiate a business process
- Distribute work in accordance with pre-set workflows
- Achieve process unification and streamline and integrate existing workflow
Track distribution and publishing
Improve service differentiation with faster service activation and approval processes. The solution seamlessly integrates into an enterprise’s existing infrastructure and enables full visibility into content consumption and distribution.
- Enable secure distribution of content at every stage in the lifecycle
- Publish content and seamlessly communicate to stakeholders for use and consumption
- Fast and consistent engagement with customers on services
- Document Management
- Information Management
- Business Process Automation