Enhanced user experience of enterprise customers of Communication Service Providers (CSP)
The Corporate customer contributes significantly to the revenue of a Communications Service Provider. On an average, a large enterprise manages 1500 mobile connections, paying for about 30000 calls a day. Manual processing of telecom invoices has become impossible for many organizations. Frequent change in rate plans and complex regulations have resulted in mismanagement of invoices and delayed payments.
Turning telecom data into valuable business assets with billing analytics application: Our solution helps customers comprehend transaction information by providing a self-care tool online. This tool can be accessed by various stakeholders – finance, marketing, CRM and sales managers and executives to view and manage transactional information.
This tool helps corporate customers to achieve the following:
- Create departmental GLs
- Authorize users to access information
- Define budgets for departmental GL
- Perform historical and ad hoc analysis on spending patterns
- View reports in graphical format
- Pay bills though the web
The solution empowers the enterprise customers to process bills faster, perform DIY analysis and perform department-wise usage analysis.
.....Intense Technologies Limited have implemented their commercial, off-the-shelf product, intelligent enterprise customer communications management for Bill Formatting, Conditional Messaging, Multilingual Templates, Reports and Data Analytics on the Web. This implementation was towards supporting part of billing operations of Tata Teleservices Limited. This application is in commercial use right since December, 2004.....
A Srinivasan
Program Director, TTSL Engagement - Tata Consultancy Services.